Here at our office, your privacy and your personal information are very important to us which is why we use our best endeavours to ensure a high standard protection of your data.
For this reason, Crowd Mobile IP Pty Ltd (“Bongo”; “we”) complies with all applicable
international and national laws, provisions, guidelines, code of ethics and other obligatory
These principles are designed to protect the privacy of individuals and the confidentiality of personal information by regulating the way personal information is managed.
Moreover, we are keen to inform you in the following on how we collect, use, disclose and transfer your data.
All information, which is transmitted from you to us, will be stored on servers in the European Union. Unfortunately, the transmission of information over the Internet and/or any telecommunications network is not completely safe which is why we cannot guarantee the security of data transmitted over such gateways.
We secure our website and other systems through technical and organizational measures against the loss, destruction, access, alteration or distribution of your data from unauthorized individuals and/or businesses.
By using Bongo’s service and/or website or otherwise providing information to us, you consent to the processing of such information as stated in the following.
1.1 The type of information we may collect and hold includes, but is not limited to, your full name, age, birthday, postal address, home and/or mobile phone number and all related information thereof, such as the type of your phone model, mobile operator, payment solution; furthermore bank account information, and email address.
1.2 The personal data also includes information regarding your usage of our website. In this context, we collect information about your visits to our website, e.g. the amount of data transferred, where you retrieved data from our website.
1.3 Each time you access our website, we collect the following information about your computer:
a. Your computer’s IP Address;
b. The date of the request;
c. Information regarding the website you used to access our website;
d. Information regarding your usage of the website;
e. Information about the browser you are using, the operating system of your computer and the status of the transmitted data volume processed within a respective request will be collected;
1.4 All this data will be stored for a limited period of time - no longer than we actually need it and especially no longer than the respective law in the country of your residence allows to store such (personal) information; in most countries the maximum time period is 6 months; except in the cases where we continuously need your (personal) information in order to be able to provide our services to you and/or to properly advertise to you. Mainly, we use this data to operate our website, particularly to identify and remove any errors on our website, and to determine how you utilize the website in order for us to make adjustments or improvements.
2.1 In particular, we collect such personal information every time you text the non-Premium/Premium SMS/DCB/mobile application (App) service Bongo, anytime you access our website, whenever you participate in one of our and/or in one of our partners’ marketing campaigns and/or during each instance in which you communicate with us in any given possible way.
2.2 We also use third parties to analyse the traffic on our website. For more information about third parties, please read below under § 7.
2.3 When entering and using our website, personal data collection is done through the use of “Browser Cookies”. Browser Cookies are small text files that are stored on your data network. They store the intended exchange settings and data regarding your browser (usage). For more information about cookies, please read below under §§ 3 and 7.
2.4 Furthermore, we will generally collect personal information by way of forms filled out by people, face-to-face meetings, interviews, and business cards. In some circumstances we may be provided with personal information from a third party, for example a report provided by a third party and/or one of your family members, friends etc.
3.1 Cookies enable our systems to recognize the user’s device and make possible pre-sets immediately available. As soon as you access the platform, a cookie will be transferred onto the hard drive of your computer.
3.2 Cookies help us improve our website and provide you with a better service customized for you. They enable us to recognize your computer whenever you return to our website.
3.3 Information about your preferred activities are stored on the website and we endeavour to organize our website to your individual interests.
3.4 You can prevent the use of browser cookies by adjusting your browser settings, so that cookie storage will not be accepted. Please note that in this case, you might not be able to use all functions of our website to their full extent.
3.5 If you want to accept our cookies but not those of our business partners, you may adjust this option in your browser settings by clicking: “Block Cookies from Third Parties.”
We use your personal information for the following purposes:
a. To conduct our business; b. To fulfil our duties and obligations under any contracts between you and us;
c. To comply with our legal duties and obligations;
d. To provide and market our services;
e. To communicate with you;
f. To ensure that our website is presented to you in the most effective and interesting way possible;
g. To protect any intellectual property in material within our services; and
h. To help us manage and enhance the service(s) we provide.
5.1 We do not disclose your personal information to any third party without your prior (written) consent, except in cases where we are constrained by any law and/or order to publish and/or divulge such information to any governmental and/or regulatory body. We do not sell or disseminate personal information to third parties.
5.2 Once you have used our service(s), we may contact and communicate with you via your mobile phone number, email address, and/or postal address - depending on which information you have provided to us. By using our service(s) you consent to such communications. Don’t worry, in most cases we will only communicate with you if we are legally obligated to do so or if such communication is beneficial to you. If you no longer wish to receive communications from us at all, notify us at the addresses set out under § 6.
6.1 We will take all reasonable steps to ensure that the information we collect, use, disclose and transfer is accurate, complete and up to date.
6.2 You may request the personal information we hold about you and if you believe that it is out of date, incomplete, incorrect, or if you believe that we have not dealt with your personal information in a manner that complies with the privacy laws, you may furthermore request that it shall be updated, amended or deleted.
6.3 Any complaints or requests should in the first instance be put in writing via post or e-mail addressed to the following:
Crowd Mobile IP Pty Ltd
Level 4, 44 Gwynne Street
6.4 We retain the right to modify this privacy statement at any time for future use.
7.1 We reserve the right to work with business partners that support us in making our website more interesting for you. Therefore, each time you visit the website, these partner companies might store cookies on your hard drive, too, for the same purposes as mentioned above. This involves cookies that automatically delete themselves after a given period of time.
7.4 We are just bearing liability in cases of gross negligence and/or intention in regard to our own website.
7.5 However, in the following you will find short descriptions of websites that are linked with our website in order to give you an appropriate overview of their (data) processes.
We cooperate with the following companies, that may collect data about this website and thereinafter use, disclose and transfer it according to their policies:
This website might use Google Analytics, a web analytics service from Google Inc. (“Google”).
about your usage of this website onto a Google server where such information will be stored. On
behalf of us, Google will use this information to analyse your usage of the website, to compile
reports about website activities and to further provide web related services to us.
In order to prevent the collection and processing of data regarding your usage of the website generated by the cookie you may download and install the available browser plugin using the following link: http://tools.google.com/dlpage/gaoptout? hl=en.
This website might also use a social plugin from the social network Twitter of Twitter, Inc.
plugin is marked with the Twitter logo.
The same possible processes as stated under “Facebook” apply to Twitter.
This website might also use a social plugin from the social network Instagram of Instagram,
This plugin is marked with the Instagram logo.
The same possible processes as stated under “Facebook” apply to Instagram.